Revo excavator service story: Emotional Rescue bog customers

May 21, 2014 at noon, Revo Zhuangli Xiao customers in the construction machinery, digging machine accidentally caught in the mud, you can not start. Loss of customers in case of extreme emergency hotline think the 400 sale, request support. After the agent in charge of Weifang Ousai Bo Liu Zhucheng Branch get the message, he was eating lunch immediately put down their chopsticks, quickly made ​​contact with the customer, after simple appease customers, emergency drove to dig village boss machine accident scene.

To about 30 minutes' drive, after arrival, Liu parked vehicle, pull out the car keys, jumped out, rushed to the scene of the accident trotting. At this point, digging machines already deeply mired in the day just down the rain, the weather is still overcast, there is again the possibility of rain. Emergency, in order to avoid accidents increase,Equipment Trader immediately made ​​a report to the headquarters in Weifang, followed by rescue and customers together. Given the significant and the accident scene is more complex, Weifang Ousai Bo Services Minister Li Guofu immediately after receiving the news also led two service personnel Suding Chun, Dou Wentao being rushed to the scene to participate in relief.

Because just under the rain, the weather is cold, the water inside is cold. In order to save the client device losses, our service personnel regardless of biting cold mud, mud without any hesitation jumped into the rescue. Although the rescue process is very hard, but our hard working staff, from 1:00 until 4:00 into the period simply ate lunch, but also attend to rest, finally after 15 hours into the rescue, digging machine successfully rescued while our staff dragging a mud poured immediately fell asleep in the car.

The next day, in order to ensure that there are no digging machine hidden faults, Ousai Bo also dispatch service professionals help customers clean the machine, and the whole car a thorough inspection, due to the rescue in time, the machine did not appear abnormal, the customer completely down the heart.

They are Revo service team in general and a great one, passion, serious, dedicated, hard working. "Dedicated to you, is the slogan Revo service, customer satisfaction is our common goal. No matter when and where, we will make every effort to provide" accurate, fast, thoughtful, friendly "services.